SMA America Announces New Solution to Simplify Residential Service

14.06.2017

Rocklin – SMA America has unveiled new, state-of-the-art service technology with its SMA Smart Connected solution. Now available with the Sunny Boy-US residential line of inverters, SMA Smart Connected is a proactive service package integrated into Sunny Portal, the world’s largest PV monitoring database, that automatically detects and evaluates system events and initiates remediation or repair activities.

This groundbreaking solution will decrease truck rolls, lengthy service calls and system downtime, saving installers time and money and maximizing a homeowner’s power production.

“We know that long service calls and undiagnosed errors lead to frustration for both installers and homeowners,” said Nick Morbach, executive vice president of SMA’s Residential & Commercial business unit. “With SMA Smart Connected, we want to streamline the service and repair process so that homeowners don’t have to worry about downtime, and installers can focus on other revenue-generating activities.”

SMA Smart Connected is activated via Sunny Portal. Once it is operating, SMA Smart Connected will actively monitor a residential system at all times through Sunny Portal’s intelligent monitoring technology.

Offering quick and accurate diagnosis, this innovative solution detects system problems and errors automatically, sometimes even before a system owner recognizes the issue, and notifies the installer of any actions needed. SMA Smart Connected will automatically initiate the repair and replacement process in the rare event that an inverter needs to be replaced.

Rather than having to call for support or roll a truck to the system site, installers will have proactive contact with SMA through Smart Connected. This will help inform and prepare an installer when it comes time to interact with the homeowner, ultimately resulting in positive experiences for everyone involved.

Source: SMA America

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